Why does my order say delivered, but I don't have it yet?

UPS offers a shipping method known as UPS SurePost, which utilizes the services of UPS and USPS.

What does this mean for you?

This means that the tracking number you receive is from UPS and tracks the package from us to your local post office. The post office will then deliver your order to your address with regular mail. The typical time for USPS to deliver after receiving from UPS is 2-3 business days.